Service quality, culture, flexibility and reliability: That is the credo of the Technical Service of SCHWIND eye-tech-solutions. A team of 15 specialists is responsible for technical project planning, installation, upgrades, maintenance and supply of spare parts.
Carefully selected distribution partners receive intensive technical training to ensure the same top quality standard of service worldwide for all users. In the case that a partner is unable to solve a technical problem, the SCHWIND central service organisation supports with an individual solution. Planning reliability for the user is assured through a generally high availability of the systems. Consideration of individual requirements remains a focal point in daily activities.
SCHWIND eye-tech-solutions manages its worldwide supply of spare parts with a sophisticated logistics system. Thereby, distribution partners and service organizations have the most critical system components readily available. Other necessary spare parts are delivered from the SCHWIND central warehouse within the shortest time possible.
The Technical Service specialists are accessible through a hotline 365 days a year from 6:00 a.m. until 9:00 p.m. MET.
SCHWIND eye-tech solutions GmbH & Co.KG