Individual Support
Service quality, culture, flexibility and reliability: That is the credo of the Technical Service of SCHWIND eye-tech-solutions. A team of 15 specialists is responsible for technical project planning, installation, upgrades, maintenance and supply of repair parts.
Carefully selected distribution partners receive intensive technical training to ensure the same top quality standard of service worldwide for all users. In the case that a partner is unable to solve a technical problem, one of SCHWIND’s service technicians is rapidly on-location.
Planning reliability and individual requirements of the user take precedence in appointment agreements. Whether the assignment takes place on the weekend, holiday, in the late evening or even on very short notice: Top priority is that the OP workflow of the surgeon is not interrupted.
Sophisticated Logistics
SCHWIND eye-tech-solutions manages its worldwide supply of repair parts with a sophisticated logistics system. Thereby, distribution partners and service organizations have the most critical system components readily available. Other necessary repair parts are delivered from the SCHWIND central warehouse within the shortest time possible.
The Technical Service specialists are accessible through a Hotline 365 days a year from 6:00 a.m. until 9:00 p.m. MET.
Contact:
SCHWIND eye-tech-solutions GmbH & Co.KG
Technical Service:
hotline: +49 (0)6027/508-333
fax: +49 (0)6027/508-245
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Current Issue :
"No-Touch“ Surface Treatment with SCHWIND AMARIS: TransPRK allows highly precise and easy removal of the epithelium and refractive laser treatment in one step
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With the unique Intelligent Thermal Effect Control (ITEC) of the SCHWIND AMARIS, the patient’s cornea is warmed less than four degrees during the laser treatment.
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With the new SCHWIND Artificial Chamber, the highly precise Carriazo-Pendular microkeratome can now be used for an exact, reliable and easy preparation of the donor cornea in all methods of lamellar keratoplasty.
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