As the technology leader, we feel a responsibility to provide first-class service and support. Accordingly, we put a priority on customer care.
The high availability of our products is backed up by our fast, dependable service. A team of 20 specialists provides technical project planning, installations, upgrades, maintenance, and spare parts supply, taking into account individual user needs and processes.
It goes without saying that when service is needed, we provide it quickly. Spare parts are delivered in the shortest possible time, and our Technical Service hotline can be reached 365 days a year, from 8:00 to 21:00 CET.
Online services further ensure efficiency and flexibility. These include online evaluation of PMMA tests, assignment of treatment codes and remote maintenance.
We offer individually configured maintenance contracts for our users as well as our distributors.
Our distribution partners receive extensive technical training, ensuring the same high service standard for all users worldwide. SCHWIND technicians assist our distributors around the globe in finding individual solutions.
Our Customer Support Department assists users continuously, individually, and quickly in all application-related issues. SCHWIND Customer Support staffers are not just experts in SCHWIND technologies, they are also thoroughly conversant with refractive and therapeutic corneal surgery. Support services include: