SCHWIND Christmas Holidays - Hotline Service and Order Processing
We would like to inform you that our offices will be closed from December 24th 2025, to January 6th 2026, for the Christmas Holidays.
To ensure smooth processing, we kindly ask you to submit your time-critical orders for spare parts, consumables, patient interfaces or activation codes well in advance to guarantee sufficient time for processing. Thank you for understanding that during vacation time, no order processing will be possible.
The last day for regular order acceptance is as follows:
| SPARE PARTS AND CONSUMABLES: service_order@eye-tech.net ACTIVATION CODES: codesystem@eye-tech.net |
| Dec. 15th, 2025: Orders from Non-EU countries Dec. 17th, 2025: Orders from EU countries |
During our holidays, we are pleased to offer the following Hotline Services to assist you with urgent technical issues or application matters.
Our hotline will be available as follows:
| DATE |
TECHNICAL SERVICE, HOTLINE
|
APPLICATION HOTLINE apm@eye-tech.net |
|---|---|---|
| Dec. 24th, 2025 | 7am - 4pm (CEST) | 9am - 1pm (CEST) |
| Dec. 25th, 2025 | 6am - 9pm (CEST) | Not available |
| Dec. 26th, 2025 | 6am - 9pm (CEST) | Not available |
| Dec. 27th, 2025 | 6am - 9pm (CEST) | Not available |
| Dec. 28th, 2025 | 6am - 9pm (CEST) | Not available |
| Dec. 29th, 2025 | 6am - 9pm (CEST) | 9am - 5pm (CEST) |
| Dec. 30th, 2025 | 6am - 9pm (CEST) | 9am - 5pm (CEST) |
| Dec. 31st, 2025 | 6am - 9pm (CEST) | 9am - 5pm (CEST) |
| Jan. 1st, 2026 | Not available | Not available |
| Jan. 2nd, 2026 | 6am - 9pm (CEST) | 9am - 5pm (CEST) |
| Jan. 3rd, 2026 | 6am - 9pm (CEST) | Not available |
| Jan. 4th, 2026 | 6am - 9pm (CEST) | Not available |
| Jan. 5th, 2026 | 6am - 9pm (CEST) | 9am - 5pm (CEST) |
| Jan. 6th, 2026 | 6am - 9pm (CEST) | Not available |
As usual, our online AMARIS PMMA Evaluation via schwind and more will be available 24/7. Please note that we cannot offer any ESIRIS PMMA Evaluation during this period.
We will resume our regular business hours on January 7th, 2026 and look forward to assisting you with our full range of services.
Best regards,
YOUR SCHWIND TEAM